FAQs

How Do I Apply a Discount or Free Shipping Code to My Online Order?

You Can Enter a Discount or Special Offer Code During the Checkout Process. Any codes you have received that entitle you to discounts or special offers like free shipping can be entered on the Shopping Bag page. This is the first stage of the Checkout Process!

To take advantage of the discount or special offer, enter the code in the "Promotion or Offer code" box that appears below your shopping bag information. Be sure to click the "Update Total" button to apply the promotion to your order. Not all codes are recognized by the web site but the information will be passed along with your order.

Please note that our site can only process one promotion code or merchandise certificate per order and they cannot be used for ordering catalogs.

How Do I Know That Your Site Is Secure?

As Part of Our Commitment to Great Customer Satisfaction, We Place Your Security Online as a Top Priority!

Design Altitude Inc. has taken every measure to ensure that any information you submit to us is kept secure. We do this by using a Secure Sockets Layer (SSL) to keep your order information protected while it is transmitted to us. When you begin the checkout process automatically are transferred to this secure layer. You can tell that you are in "secure mode" by looking at the bottom of your browser. If you see an unbroken key or lock image (depending on what type of browser you have), then you know you are in secure mode.
If the key is broken or the lock unlocked, then the page is not secure. This may occur if you are using an older version browser that is not SSL-compliant. We recommend using Netscape Navigator 4.0 or later, or Microsoft's Internet Explorer 4.0 or later. For AOL users, we recommend Version 3.0 or later for PCs, or Version 4.0 for Mac users.
You can download the latest versions of these browsers at the links below:

  Download Netscape  
  Download Internet Explorer  
  Download AOL  

 For further information about the security of information online, visit the   Privacy Policy   Statement on our web site.

How Do I Know that You Will Keep My Information Private?

Be Assured that We Do Respect Your Privacy!

Design Altitude Inc. has taken every measure to ensure that any information you submit to us is kept secure and private. We do not share your e-mail address or sell your information to other companies.

For complete details, read our   Privacy Policy   Statement.

Do You Sell Your Mailing List to Other Companies?

No, We Do NOT Make Our List Available to any other outside company! You may also visit our   Privacy Policy   page for more information.

Shop On-Line

Just use your major Credit Card, Visa®:, MasterCard®:, American Express®, or Discover/NOVUS®: credit cards. You can shop without worry - we provide secure on-line ordering. You can even register to make the checkout process easier. Registration can also provide you with e-mails telling you what's new and keeping you in the loop with special offers.

Phone in Your Order

Call 1-212-380-1114 to charge your order!

We are always happy to take your order and answer your questions.

Fast Automated Answers about Your Order: Email: customercare@aliakhan.com

For questions about your order over the phone please call during the following times:

Monday to Thursday 1 p.m. - 5:30 p.m.
Friday 9 am – 5:30 p.m.